TT15

TT30

VRT1

DKVR

DEMO

Torch Entertainment s.r.o. is a company operating in the entertainment industry with a focus primarily on virtual reality. We always try to act fairly, transparently and within the limits of legality towards you, our customers and business partners, including in relation to the protection of personal data, including the consistent implementation of Regulation 2016/679 of the European Parliament and of the Council of the European Union of 27 April 2016 on individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (hereinafter referred to as GDPR). <h2>1. Who will process your personal data?</h2> The controller of personal data within the meaning of Article 4 of the GDPR is an entity that determines the purpose and means of processing your personal data, processes them and is responsible for them. The processing of personal data may authorize or entrust a processor who performs certain tasks related to the processing of personal data on behalf of the controller. The administrator of the personal data you provide to us is the company Torch Entertainment s.r.o., Company Identification Number: 05852242, with its registered office at Václavské náměstí 782/22, Nové Město, 110 00 Prague. If you have any ambiguities or questions regarding the processing of your personal data, do not hesitate to contact us at tel: +420 607 044 123, e-mail: info@torchvr.cz. <h2>2. For what purposes will the personal data provided by you be processed?</h2> We process your personal data for the following purposes: <ul> <li> Pre-contractual negotiations and subsequent performance under a contract that you may conclude with us, where the legal basis for this processing is Article 6, paragraph 1, letter b) GDPR;</li> <li> legitimate interests of the administrator - for this purpose we process primarily personal data in connection with the exercise of our rights (eg direct marketing of our products and services to our customers and debt collection), the legal basis for this processing is Article 6 (1) (a). f) GDPR;</li> <li> processing of personal data on the basis of your express consent, which we need especially in situations where we would like to offer you products and services of our company, beyond the scope of mutual performance. For this purpose, we primarily use the contact details provided by you for the purpose of sending business messages by electronic means. You can revoke your free consent at any time.</li> </ul> <h2>3. Where do we obtain your personal data?</h2> We process personal data that we have obtained from you, the users of our services, including potential future customers and business partners in the negotiation of the contract. We obtain your personal data both from the forms you have filled out, which are available on our website, as well as from cookies, which store information about your activity on our website and help to personalize them in order to ensure better user comfort of their users. <h2>4. What personal data do we process?</h2> We mainly process the following categories of personal data: <h3>4.1. Identification data</h3> <ul> <li> Name, surname, title, date of birth, ID number;</li> </ul> <h3>4.2. Contact information</h3> <ul> <li> Permanent residence address, delivery or other contact address, telephone, email address;</li> </ul> <h3>4.3. More information</h3> <ul> <li> Cookies, location data and other personal data resulting from the performance of a specific contract or relevant legislation.</li> </ul> We will process your data only for the time strictly necessary for the fulfillment of obligations under the contract. The period for which we will process your personal data is linked to the duration of our contractual obligations, ie the duration of the warranty period of the subject of the contract and the duration of the general limitation period pursuant to Section 629 of Act No. 89/2012 Coll., The Civil Code, as amended. later regulations, reported 3 years after the termination of the contract. The time of processing of personal data may also be determined by the fulfillment of the controller's obligations on the basis of special legal regulations pursuant to Article 6 (1) (a). c) GDPR. <h2>5. For how long will we process personal data?</h2> We will process your data only for the time strictly necessary for the fulfillment of obligations under the contract. The period for which we will process your personal data is linked to the duration of our contractual obligations, ie the duration of the warranty period of the subject of the contract and the duration of the general limitation period pursuant to Section 629 of Act No. 89/2012 Coll., The Civil Code, as amended. later regulations, reported 3 years after the termination of the contract. The time of processing of personal data may also be determined by the fulfillment of the controller's obligations on the basis of special legal regulations pursuant to Article 6 (1) (a). c) GDPR. <h2>6. How will your data be stored?</h2> Your personal data will be processed automatically in the information systems of the programs, but also manually by our employees. <h2>7. To whom do we pass personal data?</h2> We also transfer your personal data to external personal processors, always on the basis of a personal data processing agreement. In particular, your personal data may be passed on to the following entities: <ul> <li> Marketing agencies, in particular for the purpose of providing advertising and marketing services;</li> <li> Our suppliers or service providers, if you choose to use these services;</li> <li> Collection companies for the purpose of enforcing our legal claims;</li> <li> Other persons in connection with the conclusion, administration and archiving of contracts and related documents;</li> <li> Persons who provide or receive services in connection with the performance of our contractual or legal obligations, and an up-to-date list of personal data processors will be provided upon request by the customer.</li> </ul> Your personal data may also be passed on to other administrators solely in connection with the performance of our legal obligations, in particular the transfer of data to state administration bodies, courts and law enforcement authorities. Your personal data is not passed on to other administrators without your consent in order to offer trade and services. Your consent applies exclusively to Torch Entertainment s.r.o. We do not transfer your personal data to third countries. <h2>8. What are your rights in relation to the processing of your personal data?</h2> As the subject of personal data, ie the person who provided us with their personal data, you have certain legal rights. These rights are: <h3>8.1. Right of access to personal data</h3> <ul> <li> You have the right to know what personal data we process about you, for what purpose, for how long, to whom we transfer it, who processes it outside of us and what other rights you have related to the processing of your personal data; you can ask us to confirm whether or not the personal data concerning you is being processed by us; you also have the right to request a copy of your personal data that we process about you .;</li> </ul> <h3>8.2. The right to correct personal data</h3> <ul> <li> If you believe that the personal information we hold about you is inaccurate or incomplete, we will update or supplement it at your request.</li> </ul> <h3>8.3. The right to object to the processing of personal data pursuant to Article 21 of the GDPR</h3> <ul> <li> You have the right to this objection if the processing of your personal data takes place on the basis of our legitimate interests pursuant to Article 6, paragraph 1, letter f) GDPR. If you raise this objection, we will not process your personal data further unless we have good reasons to continue processing. If the objection only concerns the processing of personal data for the purposes of direct marketing, we will no longer process your personal data for these purposes.</li> <li> The right to restrict the processing of personal data under Article 23 of the GDPR You have the right to exercise this right if the processing of your personal data is inaccurate or even illegal, but you do not want to delete such personal data, and if some personal data selected by you in your should be processed even after they are not necessary for the purpose for which they were provided, in connection with the determination, exercise or defense of your rights and if you have objected to the processing, it is not clear whether our legitimate interest outweighs your legitimate interests. hobbies.</li> </ul> <h3>8.4. The right to withdraw consent to the processing of personal data pursuant to Article 7 of the GDPR</h3> <ul> <li> You have the right at any time to revoke your previously given consent to the processing of personal data, provided that such refusal is effective in the future and does not apply to the processing that took place before the revocation of the consent.</li> </ul> <h3>8.5. The right to the portability of personal data under Article 20 of the GDPR</h3> <ul> <li> You have the right to provide you with the personal information we process about you in the manner and in the form we agree upon. It will be a machine-readable format that allows you to pass this personal information to another administrator. You may also request that we pass on your personal information directly to another administrator, provided that it is technically feasible.</li> </ul> <h3>8.6. The right to delete personal data or the right to be forgotten under Article 17</h3> <ul> <li> You can exercise this right if:</li> </ul> <ol> <li> You have revoked your consent to the processing of the personal and there is no other legal title for the processing;</li> <li> Your personal data is no longer needed for the purposes for which it was collected or otherwise processed;</li> <li> You object to the processing and there are no overriding legitimate reasons for further processing;</li> <li> Your personal data must be deleted in order to fulfill a legal obligation stipulated by a special legal regulation or the law of the European Union; Your personal information has been collected in connection with the offer of information society services;</li> <li> Your personal data has been processed illegally.</li> </ol> <h3>8.7. Right to lodge a complaint with the Authority pursuant to Article 77 of the GDPR</h3> <ul> <li> If you feel that the rules for the processing of personal data have been violated, you can contact the personal data controller through the contact listed in point 1 of this document. If you are not satisfied with our response, you are of course legally entitled to lodge a complaint with the supervisory authority, which for this purpose is the Office for Personal Data Protection (ÚOOÚ).</li> </ul> <h2>9. How can you exercise your rights?</h2> To exercise your rights, please do not hesitate to contact us through the contact details provided in this document. If you contact us, please do not forget to identify yourself in a sufficient way, which is necessary for the protection of your personal data, where we cannot risk disclosing it to an unauthorized person. In Prague on 01.09.2020

PRINCIPLES OF PERSONAL DATA PROCESSING

Our Bundle

Our bundles

Not available in your desired time?

THIS ATTRACTION IS CURRENTLY OUT OF ORDER

DISCOVER

Escape Games

HAND TRACKING

LOGICAL PUZZLES

PERFECT FOR GROUPS

Free demo

OUR EXPERIENCES

Gift voucher

UNRAVEL

Puzzle Games

MAGICAL TALES

LOGICAL TASKS

COOPERATION

MYSTERIOUS WORLDS

Other experiences

Gear up

the racing simulator

CUSTOMIZATION

REALISTIC DRIVING

REAL FEEL

SKILL LEVEL

Make a reservation

SHOOT THROUGH

Rotten Apple

VARIOUS LEVELS

ENGAGING STORY

ENJOY

Flight Simulator

AWARD-WINNING

PILOT TECHNOLOGY

JOYSTICK CONTROLS

IMMERSIVE

SURVIVE

Zombie Island

ACTIVE

INTENSE

MULTIPLE WEAPONS

EXPLORE

VR Expeditions

LARGE SCENARIOS

CLIMBING

GREAT STORIES

FEEL

Tower Tag

Haptic tech

Hold a blaster

Competitive

TOWER TAG

What to expect

BE VISIBLE

VR PLAY MOBILE

Throw the best BDAY party in Prague!

BE THE BEST

PARTIES

THE BEST FUN IN PRAGUE

MUSIC

CATERING

PRIVATE SPACE

Still hesitating whether to organize team building in VR Play Park?

BE STRONG

TEAM BUILDING

EXCLUSIVE TEAM GAMES

TURNKEY TEAMBUILDING

BE HEARD

VÁCLAVÁK 22

CHOOSE FROM A VARIETY OF OUR EXCLUSIVE EVENTS

EVENTS

with virtual reality

Amazing Events

NEW ATTRACTION COMING SOON

ATTRACTIONS

BOOKING

DIRECTIONS

OPENING HOURS

PRICES / PAYMENTS

TEAMBUILDINGS

VR PLAY PARK

WARNINGS / SAFETY

Find us

Stay informed about new missions, our events and special offers

Step into Alice’s shoes in the magical world of Wonderland. Unite forces with the Madhatter to uncover the Queen of Hearts secrets. Go through the Dark Forest, sneak past the Cards guards, defeat the Queen of Hearts, and save the Wonderland. Get ready for a thrilling ride filled with real magic.

The date is 445 B.C. In an age of eloquent philosophers, merciless gods, and death-promising oracles. Somewhere on the Peloponnese peninsula in Greece, in a vast Aegean coastal cave, an old artifact has been hidden. It could be the legendary ship of the Argonauts…Using the Animus simulation program and our database of recorded genetic memories, we will send you back to Greece. Find the ship, if it exists.

It’s midnight of April 25th, 1986 and disaster is coming Experience the seconds after one of the most well-known disaster. Travel back in time and try to save the past. What happened on the night of the accident? What happened afterwards? Find answers to the questions that have remained unanswered until now. The Ghost Town of Chernobyl will tell you it’s story…

Christmas is under threat! Santa has got caught in a blizzard, he has lost all the presents and cannot find his way home. Only you can save Christmas. To help Santa find his house, you need to light the lights on the biggest Christmas tree in the forest. However, before you do that you’ll have to get to where Santa lives in the North Pole and get everything back in order. Find out why the magic elves refuse to work and the presents are not getting to the children. Hurry up to revive the first Christmas tree along with Santa’s best reindeer!

February 1928.An expedition led by Sir Beldon Frye disappears somewhere in the Sinai Peninsula. A team of four and a dozen local porters were looking for the Lost Pyramid of Nebka… Or more precisely, “something” that should have been there. They were never seen again. Using the simulation reconstructed from their DNA memory, your team will put themselves in the shoes of the explorers. Find out what happened to the expedition. And more importantly, locate what they were looking for.

A mysterious and brutal murder in a small town shocked the locals. Rumor has it that one night occultists killed the entire family and cursed their souls, imprisoning them forever in the walls. Can you solve this intricate mystery? Are you truly ready to explore every corner of this dark and gloomy place to free the poor unfortunate souls of the family? Think long and hard. Should you fail, The House will devour your soul forever.

While walking in the park, you discovered a portal that led you to a mysterious world. A breathtaking landscape full of animals opened up before you. But how do you get back? Dive into the adventure, solve a series of puzzles and discover the secrets of this fascinating world of flying islands!

Save Notre-Dame On Fire is a virtual reality escape game that shows the historic rescue of Notre Dame Cathedral in Paris on April 15, 2019 from a completely new perspective. This escape game is based on the movie "Notre-Dame On Fire" by Jean- Jacques Annaud and pays tribute to the Paris fire department, which was directly involved in the development of the game. Become a firefighter for 45 minutes who will save the cathedral and its most valuable treasure - the crown of thorns. Search for the safe of the sacred relic, walk through the nave in flames and finally climb the north tower towering over Paris. In addition, by playing the game you can contribute to the restoration of the cathedral, as part of the earnings from the license fees is to be donated to the organization that ensures the restoration of the cathedral.

The Dagger of Time takes place in the setting of the Prince of Persia Trilogy (Sands of Time, Warrior Within, The Two Thrones). Players are summoned to the Fortress of Time by Kaileena to stop an evil Magi. Kaileena restores and gives the Dagger of Time to the players so they can reach the Hourglass Chamber and use it to stop the Magi.

You have received a letter from your close friend Anna, a detective who is leading an investigation of mysterious disappearances in the nearby woods. In the letter, she asks for your help. You are now about to start your own investigation. Beware, because, as it turns out, not only your lives but also your souls will be at stake. To find out what happened to your friend and escape the paranormal, you will have to face the terrifying secrets this dark sanctuary holds and solve ancient riddles.

Somewhere on the edge of the galaxy, you and your team find that you are mere clones aboard the eden space research station - and everything around you is falling apart! As you try to remember your past, strange delusions and memories come to mind.Can you get to the escape module in time, or will you suffocate somewhere in the cold darkness of space?

Your planned vacation turned into a fight for your life. The plane was struck by lightning and crashed near a small uninhabited island in the Pacific Ocean. Explore the mysterious wilderness, decipher clues and search for essential survival items. Every object you find could be the key to your rescue! Discover them all in time to save yourself!

Enter and explore the darkest corners of the criminal's perverted mind, find clues and save the life of the abducted child.Can you save the child and escape from the dumb mind, or will you die as a failure between his nightmares?

Just like Alice, you have fallen through a rabbit hole finding yourself in wonderland amongst chess figures and playing cards where time has ceased to exist. Colors are disappearing from wonderland the only solution is to fix the clock... tic... toc... time is running out. Can you escape?

Select from our handful of fun and epic adventures where you get to be the heroes!

Select your adventure

FAQs

Prague’s virtual reality theme park

Prague’s virtual&nbsp;reality theme&nbsp;park

TAKE A BREAK AT OUR BAR! HAVE A DRINK AND ENJOY THE VIEW OF WENCESLAS SQUARE

THE BEST VIRTUAL REALITY IN PRAGUE! RIGHT ON WENCESLAS SQUARE IN A BREATHTAKING 500 M2 SPACE UP TO 18 PLAYERS CAN PLAY AT ONCE

A PLACE WHERE YOU CAN PLAY AND HAVE FUN WITH FRIENDS AND FAMILY WHILE ENJOYING VIRTUAL REALITY EXPERIENCES FAR BEYOND HOME ENTERTAINMENT.

You and your team are trapped. Time is running out… Can you escape?

escape igloo

Cruise the skies and race the streets with Xtal - tech used by the U.S air force to train real pilots. Ready for takeoff?

SIMULATORS

Activities

Book free demo

LEAVE A MESSAGE

We are perfect for:

Gallery

ENTERTAINMENT IN THE LOCATION OF YOUR CHOICE

FUN - INTERACTIVE - SOCIAL

HOW IT WORKS

REVIEWS

OUR OFFICE

From communication to the actual implementation in all aspects, always perfect cooperation!

Thank you for the pleasant communication during the preparation of the program, as well as the perfect implementation of the activity itself. Everything went according to my ideas. I will look forward to further cooperation.

Everyone praised the virtual reality and approach of the operators during the event.

Professional behavior of the team and awesome communication skills towards the event guests.

The virtualizer simulator allows you to walk, run, and even jump inside our deadly zombie island Can you survive?

Virtualizer

Take aim, control the field, and overcome your opponents. Is your squad ready for this?

VR Laser Tag

Branded event activities experiences tailored to your event. Sight, sound, touch, smell and even taste can be included.

VR Stations

Name

We are looking forward to your visit and we’d like to inform you that due to safety reasons it is mandatory to create a reservation! THANK YOU FOR UNDERSTANDING

VR PLAY PARK IS OPENING ON 31ST MAY!

OPERATING RULES

OF VR PLAY PARK

Bday

eSports

Event Space

Meeting areas

MOBILE - VR EVENT ACTIVITIES

Play Park Events

Product Launches

Stag and Hen

Teambuilding

OUR CONTACT DETAILS

Escape Games in VR - are expeditions or adventures that push the limits of your teamwork and cooperation.

DISCOVER ESCAPE GAMES

Teambuilding, birthday parties or bachelor parties. VR Play Park is a great place for events. Do you do events elsewhere? We can bring virtual reality to you.

A place for parties, teambuilding and other events + VR

Prague's only virtual reality theme park. Located directly at Wenceslas square with more than 500 m² VR Play Park offers the best fun you experience in Prague

The best thing to do in Prague - virtual reality theme park

Are you looking for entertainment for an event? We'll bring virtual reality to you. We've done it at more than 100 events and we are ready to spark yours too.

Virtual reality for events, teambuilding or celebrations

Team up with your friends and find a way through the fascinating worlds full of adventures, new stories and more

Find your way out and discover magical worlds

Great party for any occasion. BDAY or bachelor party? Throw a party that you’ll remember for a very long time.

Throwing a bachelor or birthday party? VR Play Park it is!

Try the racing car simulator in our amusement park in the centre of Prague. Choose from a wide range of cars, tracks and environment, sit behind the wheel and win the race!“ 

Gear up our racing car simulator and experience the fast ride

Team up with your friends and shoot your way through zombie infected New York before it is too late.

A zombie shooter in virtual reality for a group of friends!

XTAL, the award winning display technology used by the U.S air force awaits you!

Fun multiplayer attractions, catering on request and a bar overlooking Wenceslas Square? Dozens of excited teams have already bonded with us. Will you be next?

Looking for teambuilding tips in Prague? Try VR Play Park

Using the virtualizer - a technological breakthrough that allows you to walk, run and even jump inside VR.

SURVIVE ZOMBIE ISLAND

Want to explore the worlds of Assassin's Creed or Prince of Persia in virtual reality? Experience a true adventure with our virtual reality expeditions

Prague's best attraction - virtual reality expeditions

Conquer as much of the field with your team to be able to move quickly and beat your opponents with tactics and surprise.

A virtual reality shooter for up to 8 friends? Tower Tag

For the operation of the VR Play Park entertainment center at Václavské náměstí 782/22, 110 00 Prague 1 (hereinafter referred to as the “Establishment”) and for the use of the website www.vrplaypark.com (hereinafter referred to as the “Website”) operated by Torch Entertainment s.r.o., with its registered office at Václavské náměstí 782/22, 110 00 Praha 1, IČO: 05852242 (hereinafter referred to as the “Operator”). <h2>1. INTRODUCTORY PROVISIONS</h2> 1.1. These Business Terms and Conditions (hereinafter referred to as the “Business Terms and Conditions”) of the Operator regulate mutual rights and obligations in accordance with the provisions of Section 1746 Paragraph 2 of Act No. 89/2012 Coll., The Civil Code, as amended, (hereinafter the “Civil Code”). arising on the basis of a contract for the provision of services (hereinafter referred to as the "Services") of the entertainment center (hereinafter referred to as the "Contract") concluded between the Operator and another natural person (hereinafter referred to as the "Customer") through a personal visit to the Establishment or via the Website. 1.2. Business conditions are an integral part of the Agreement. Business conditions are prepared in the Czech language. The contract is concluded in the Czech language. 1.3. The wording of the Business Conditions may be changed by the Operator at any time. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Business Conditions. 1.4. The Business Terms and Conditions also apply to cases where the Services are purchased on the basis of the Contract by a person acting within the scope of his business activity or his independent performance of a profession. The Business Terms and Conditions also apply to cases where the Services are ordered by a legal entity on the basis of the Contract. <h2>2. SERVICES</h2> 2.1. Services can be provided exclusively in the Establishment. 2.2. The Customer acknowledges that the use of the Services must meet the following conditions: (i) the minimum age of the Customer must be 13 years; (ii) Customer under the age of 18 is required to obtain the consent of its legal representative before using the Services; (iii) The Services may not be used by people suffering from epilepsy or similar illnesses; (iv) Customers with heart disease and pregnant women must consult their attending physician before using the Services; and (v) The Services may not be used under the influence of drugs, alcohol or other addictive substances. 2.3. Customers are obliged to comply with the conditions for the provision of Services specified in 2.2 Business Conditions. The Operator reserves the right to refuse to provide the Services to Customers who do not meet the stated conditions for the provision of Services. 2.4. Services duly booked according to the Business Conditions can be canceled no later than 24 hours before the date of their reservation. In the event of non-compliance with this deadline, the Customer is obliged to pay the price of the Services and the Operator reserves the right to refuse possible future reservations of the Customer. <h2>3. USING THE WEBSITE</h2> 3.1. The Customer makes a reservation (order) of Services without registration directly from the Website. When booking (ordering) services, the Customer is obliged to state all data correctly and truthfully. The data provided by the Customer when ordering the Services are considered correct by the Operator. 3.2. The Customer acknowledges that the Website may not be available constantly, especially with regard to the necessary maintenance of hardware and software equipment of the Operator and / or third parties. <h2>4. CONCLUSION OF THE CONTRACT</h2> 4.1. All presentation of the Services within the Website is of a purely informative nature and the Operator is not obliged to enter into an Agreement regarding the Services. The provisions of § 1732 para. 2 of the Civil Code shall not apply. 4.2. The website contains information about the Services and their price. The prices of the Services are listed including all applicable fees. The prices of the Services remain valid in the form when they are displayed within the Website. The Provider is not limited to the possibility of concluding the Contract under individually agreed conditions. 4.3. To reserve the Services, the Customer must use the following procedure within the Website: (i) choose one of the Services offered; (ii) choose the number of players; (iii) choose the date and time when the Customer arrives at the Premises; (iv) fill in your full name, e-mail and telephone number; (v) choose the method of payment; and (vi) agree with Business Terms and Conditions and GDPR principles and confirm the reservation. 4.4. Before confirming the reservation via the Website, the Customer will see a recapitulation of his reservation, when he is allowed to check and change the data provided there. The data stated in the reservation are considered correct by the Operator. The Operator confirms the receipt of the reservation by e-mail to the Customer's e-mail address specified in the reservation (hereinafter referred to as the "Customer's E-mail"). 4.5. The Operator is always entitled, depending on the nature of the reservation, to ask the Customer for additional confirmation of the reservation. 4.6. The contractual relationship between the Operator and the Customer is established by delivery of the acceptance of the reservation (acceptance), which is sent by the Operator to the Customer by e-mail to the Customer's E-mail. The contract can then be concluded in the case of a personal visit to the Establishment. 4.7. For the purpose of concluding the Contract, the Customer agrees to the use of means of distance communication. The costs incurred by the Customer in the use of means of distance communication in connection with the conclusion of the Contract shall be borne by the Customer, and these costs shall not differ from the basic rate. <h2>5. PRICE OF SERVICES AND PAYMENT TERMS</h2> 5.1. The Buyer may pay the Price of the Services and any costs associated with their provision under the Contract to the Seller: (i) with cash at the Establishment; (ii) online payment by credit card - Global Payments s.r.o. (V Olšinách 626/80; 100 00 Praha 10); (iii) through the PayPal service operated by PayPal (Europe) S.à r.l. and Cie, S.C.A. (R.C.S. Luxembourg B 118 349); or (iv) cashless transfer to the Provider's bank account No. 2801171044/2010, kept at Fio banka, a.s. 5.2. The Operator does not require an advance or other similar payment from the Customer, with the exception of Article 5.3 of the Business Conditions. This does not affect the Customer's obligation to pay the price of the Services before their provision. 5.3. In the event of the Customer's request, the Operator may issue a voucher for its services for use by a third party and / or the Customer when ordering the Services via the Website. The value of the voucher will depend on the agreement between the Customer and the Operator and will be valid for three (3) months from the date of its issuance. 5.4. Any discounts on the price of the Services provided by the Operator to the Customer cannot be combined with each other. 5.5. The Operator shall issue a tax document - an invoice - for the payment of the price of the Services. <h2>6. WITHDRAWAL FROM THE CONTRACT</h2> 6.1. The Customer has the right to withdraw from the Agreement, but only if there are more than 24 hours left before the selected time of Services according to the date reserved by the Customer. If less than 24 hours remain until the provision of Services according to the date reserved by the Customer, the Customer may not withdraw from the Contract in accordance with § 1837 letter a) of the Civil Code, as the Provider has already taken steps to provide the Services, or has started to provide them. Withdrawal from the Contract may be sent by the Customer, inter alia, to the address of the Establishment or to the e-mail address: <a href="mailto:info@vrplaypark.com">info@vrplaypark.com</a>. The customer will be informed about the results of the complaint the same way as it was delivered. 6.2. In the event of withdrawal from the Agreement, the Agreement is canceled ex tunc and the Operator is obliged to return the funds to the Customer within fourteen (14) days of withdrawal from the Agreement in the same manner as the Operator received them from the Customer. 6.3. If a gift is provided to the Customer together with the reservation of the Services, the Customer is not obliged to return this gift to the Operator in the event of withdrawal from the Contract. <h2>7. RIGHTS OF DEFECTIVE PERFORMANCE</h2> 7.1. The rights and obligations of the Operator and the Customer in relation to the rights of defective performance are governed by the relevant generally binding legal regulations, in particular the following provisions: (i) sections 1914 to 1925 of the Civil Code; and (ii) Act No. 634/1992 Coll., on Consumer Protection, as amended. 7.2. The Operator is responsible for ensuring that the Services are not defective when provided by the Operator and that: (i) have the features that the Operator has stated within the Website and which the Customer expected with regard to the nature of the Services; and (ii) comply with the requirements of applicable law. 7.3. The Customer exercises the rights of defective performance at the address of the Establishment. <h2>8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES</h2> 8.1. In relation to the Customer, the Operator is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code. 8.2. The Czech Trade Inspection Authority, ID: 00020869, with its registered office at Štěpánská 567/15, 120 00 Prague 2 (web address: http://www.coi.cz), is responsible for the out-of-court settlement of all consumer disputes between the Operator and the Customer under the Contract. 8.3. The operator is entitled to provide services on the basis of a trade license. Trade licensing is performed within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the area of ​​personal data protection. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended, to a limited extent. 8.4. By concluding the Contract, the Customer assumes the risk of a change of circumstances in the sense of § 1765 para. 2 of the Civil Code. 8.5. The customer is obliged to comply with the operating rules available in the Establishment. The customer is also obliged to act with due care in the Establishment and bears full responsibility for any damage caused to him by any person. <h2>9. PROTECTION OF PERSONAL DATA</h2> 9.1. The protection of personal data of the Customer as a natural person is provided by Act No. 101/2000 Coll., On the protection of personal data, as amended. 9.2. The customer agrees to the processing of his following personal data: (i) name and surname; (ii) e-mail address; and (iii) phone number. (hereinafter referred to as "Personal Data"). 9.3. The Customer agrees to the processing of Personal Data by the Operator for the purposes of exercising the rights and obligations under the Contract. Within the Website, the Customer may log in (and thus give his consent to the processing of his Personal Data) to send information related to the Operator's goods, services or business to his e-mail address and further agrees to send business messages by the Operator to his e-mail address. After concluding the Agreement, the Operator no longer processes the Customer's Personal Data in any way, with the exception of the previous sentence. 9.4. The Customer acknowledges that he is obliged to state his Personal Data correctly and truthfully. The Customer confirms that the provided Personal Data is accurate and that he has been informed that this is a voluntary provision of Personal Data. 9.5. Personal data will not be passed on to third parties without the prior consent of the Customer. 9.6. Personal data for the purpose of sending business messages will be processed indefinitely. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner. 9.7. In the event that the Customer believes that the Operator is processing his Personal Data in violation of the protection of his private and personal life or in violation of the law, he may: (i) ask the Operator for an explanation; or (ii) require the Operator to rectify the defective condition. 9.8. If the Customer requests information about the processing of his Personal Data, the Operator is obliged to provide this information. The operator has the right to demand a reasonable payment for the provision of information according to the previous sentence, not exceeding the costs necessary for the provision of information. <h2>10. STORING COOKIES</h2> 10.1. The customer agrees to the storage of a small amount of data (hereinafter referred to as "cookies") on his computer. In the event that it is possible to make a reservation for services via the Website without the Cookies being stored on the Customer's computer, the Customer may revoke the consent pursuant to the previous sentence at any time. <h2>11. DELIVERY</h2> 11.1. It can be delivered to the customer's e-mail address. <h2>12. FINAL PROVISIONS</h2> 12.1. All rights and obligations arising from the relationship between the Customer and the Operator (especially the relations established by the Contract) are governed by Czech law, even if the relationship between the Customer and the Operator contains an international element. This does not affect the consumer's rights arising from generally binding legal regulations. 12.2. If, or at any time in the future, any provision of the Terms and Conditions is invalid or ineffective, the provision whose meaning is as close as possible to the invalid provision will be applied. The invalidity or ineffectiveness of any provision of the Terms and Conditions has no effect on the validity or effectiveness of other provisions of the Terms and Conditions. 12.3. The Contract, including the Business Conditions, is archived by the Operator in electronic form and is not accessible. 12.4. Contact details of the Operator: (i) address for service: Torch Entertainment s.r.o., Václavské náměstí 782/22, 110 00 Praha 1, (ii) e-mail address: <a href="mailto:info@vrplaypark.com">info@vrplaypark.com</a>, (iii) phone 607 044 123. In Prague on August 20, 2020

Choose an Experience

FEEL
Tower Tag

EXPLORE
VR Expeditions

EXPLORE
VR Expeditions

FEEL
Tower Tag

FUN - INTERACTIVE - SOCIAL

We are perfect for:

Activities

escape igloo

SIMULATORS

VR Laser Tag

VR Stations

REVIEWS

HOW IT WORKS

LEAVE THE REST TO US!

Gallery

LEAVE A MESSAGE

OUR OFFICE

Choose an Experience

FEELTower Tag

EXPLOREVR Expeditions

EXPLOREVR Expeditions

FEELTower Tag

FUN - INTERACTIVE - SOCIAL

We are perfect for:

Activities

escape igloo

SIMULATORS

VR Laser Tag

VR Stations

REVIEWS

HOW IT WORKS

LEAVE THE REST TO US!

Gallery

LEAVE A MESSAGE

OUR OFFICE

FEEL
Tower Tag

EXPLORE
VR Expeditions

EXPLORE
VR Expeditions

FEEL
Tower Tag